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Amazon Go: They Win Again
I wanted to hate it, but I couldn’t. It was amazing.
I have a love hate relationship with Amazon. It is absolutely the only place to find almost everything I need. They are reliable. I get my package when they say I will. But as the cardboard Prime boxes pile up, I wonder what kind of an organization I am supporting.
The New York Times wrote a pretty rough article detailing the treatment of employees. And I have personally heard stories of what it is like to pack boxes on a daily basis. Friends who sell products or books through Amazon have some very sad stories about what happened to their businesses at the retail giants hands. The general consensus is their standards are unreasonably high. So I am still in, but I have questions.
My personal Amazon experience seems to be on the decline. While I still get my packages quickly and on time, most of what I order ends up being a very low quality product. I have to be so careful reading reviews and making sure what I am buying has some level of quality. I hate when my purchases arrive and have a dollar-store quality. So I am losing faith.
On my most recent trip to Manhattan, I came across one of 3 current Amazon Go locations in the city in the shadow of the World Trade Center. Upon entering, you are greeted with office building-style turnstiles…